Question 1

How quickly can you fix my motor failure?

Accepted Answer

At Royal City Garage Doors, we understand that a garage door motor failure can be incredibly inconvenient and even a security concern. That's why we offer our 2-hour response guarantee. In most cases, our certified technicians can diagnose and repair common motor issues during the first visit. For standard motor failures—such as worn gears, electrical issues, or failed capacitors—we typically complete repairs within 1-2 hours of arrival. If your motor requires replacement, we stock the most popular opener models on our service trucks and can often install a new unit the same day. For emergency situations, our 24/7 service means you won't have to wait overnight with a non-functioning garage door.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Garage door motor failure can result from several factors. The most common causes include: Age and Wear: Most garage door openers last 10-15 years with proper maintenance. Over time, internal components like gears, belts, and circuit boards wear out. Electrical Issues: Power surges, faulty wiring, or damaged capacitors can cause motors to fail prematurely. Overheating: Running the motor excessively (especially in hot weather) without adequate cooling can burn out the motor. Lack of Maintenance: Without regular lubrication and tune-ups, the motor works harder than necessary, leading to premature failure. Misaligned Tracks or Doors: When your garage door is off-balance or tracks are misaligned, the motor strains to operate, accelerating wear. Broken Springs: If your springs break, the motor tries to lift the full weight of the door, which can cause immediate failure. Regular maintenance from our certified technicians can prevent many of these issues and extend your opener's lifespan significantly.

Question 3

Do you offer financing for new custom door installations?

Accepted Answer

Yes, Royal City Garage Doors offers flexible financing options to help make your dream garage door affordable. We understand that a new custom door installation is a significant investment in your home's curb appeal and value. Our financing programs include: 0% APR Options: Qualified customers can take advantage of promotional periods with no interest. Low Monthly Payments: We work with multiple lenders to find payment plans that fit your budget. Quick Approval: Most applications are approved within minutes. No Prepayment Penalties: Pay off your balance early without any fees. During your free in-home consultation, our team will discuss all available financing options and help you choose the best solution for your situation. We believe every homeowner deserves a beautiful, functional garage door, regardless of budget constraints. Contact us today to learn more about our financing programs and schedule your free estimate.

Question 4

What type of garage doors do you install?

Accepted Answer

We offer a comprehensive selection of garage door styles and materials to match any home architecture. Our installation options include: Carriage-Style Doors: Classic barn-door aesthetics with modern functionality, perfect for traditional and farmhouse-style homes. Contemporary Doors: Sleek, modern designs featuring clean lines, glass panels, and aluminum frames. Traditional Raised Panel: Timeless designs that complement most home styles. Rustic Wood Grain: Beautiful wood-look doors with the durability of steel, featuring authentic textures and iron strap hinges. Custom Designs: Work with our design team to create a one-of-a-kind door. We use premium materials including insulated steel, real wood, aluminum, and composite materials. All our installations include professional fitting, weathersealing, and a 3-Year warranty on labor.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional garage door maintenance at least once per year, though twice-yearly service is ideal—typically in spring and fall. Regular maintenance provides numerous benefits: Extended Lifespan: Proper lubrication and adjustments can double your door's lifespan. Safety: We test all safety features including auto-reverse sensors and emergency release. Quiet Operation: Tune-ups eliminate squeaks, grinding, and other annoying sounds. Energy Efficiency: We inspect and replace weatherstripping to maintain insulation. Cost Savings: Catching small issues early prevents expensive emergency repairs. Between professional visits, homeowners can perform basic maintenance like visually inspecting springs and cables (never touch them), testing the auto-reverse feature monthly, and keeping tracks clean and debris-free. Our maintenance plans include priority scheduling, discounts on repairs, and peace of mind knowing your door is in optimal condition.

Question 6

Are your technicians certified and insured?

Accepted Answer

Absolutely. Every Royal City Garage Doors technician is fully certified, licensed, bonded, and insured. Our team holds Master Technician certifications and we're proud members of the International Door Association (IDEA). What this means for you: Expert Knowledge: Our technicians undergo rigorous training on all major garage door brands and opener systems. Safety First: We follow strict safety protocols to protect your home and family. Insurance Protection: Our comprehensive liability and workers' compensation insurance protects you from any liability. Background Checked: Every team member passes thorough background checks before joining our company. Ongoing Training: We stay current with the latest technologies, products, and installation techniques. When you choose Royal City Garage Doors, you're getting the best-trained professionals in Central Washington—backed by our 3-Year warranty and total confidence guarantee.

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